Sumaiya Al Riyami Honored with Woman Leader in Customer Experience Engagement Award

 

 Reflecting her commitment to innovation and excellence in customer engagement, Ms. Sumaiya Al Riyami, Head of Customer Experience at Oman Arab Bank, was honored with the “Woman Leader in Customer Experience Engagement Award” during the 15th Annual Al Mara’a Summit & Awards 2026.

 

The recognition reflects Sumaiya Al Riyami’s leadership in advancing customer-centric strategies and enhancing service excellence across the Bank’s operations and banking channels. Through her role, she continues to drive initiatives focused on strengthening customer engagement, improving customer journeys, and transforming customer insights into impactful strategic initiatives.

 

As Head of Customer Experience, Sumaiya Al Riyami plays a key role in embedding a culture that places customers at the center of the Bank’s strategic priorities. She has contributed significantly to the development of customer experience governance frameworks and cross-functional collaboration efforts that support the delivery of seamless and innovative banking experiences.

 

Her leadership reflects a strong commitment to institutional transformation, service innovation, and building long-term customer trust through meaningful and sustainable engagement. The award further reinforces Oman Arab Bank’s ongoing commitment to enhancing customer experience standards and empowering leaders who contribute to delivering excellence across the organization.