Muscat, September 25, 2019: Oman Arab Bank (OAB) are embarking on new initiatives in enhancing their current Trade Services offerings. As part of this, the bank is now launching a new service called ‘Trade Drop Box’ which is a 24/7 in-house Document Collection Service, where customers could lodge their documents at their convenience any time of the day, irrespective of whether it is a weekday or weekend. Along with this initiative, the Bank has also taken steps to relocate the Trade Finance Department to the ground floor of the Headquarters in Al Ghubra, making it easier for clients to access the Trade Functions in a more efficient manner.
Commenting on the new premises, Al Salt Al Kharusi, the Head of Corporate and Institutional Banking Group said, “Customer excellence is a core pillar of our operational strategy here at OAB and it extends to every aspect of our business. Until recently, our Trade Finance Department was located on the upper floors of the headquarters. By moving to the lobby area, the department is now far more accessible and has a host of new facilities that aim to significantly enhance the banking experience for our growing trade finance customer base.”
As with the Bank’s Elite Services, the revamped trade finance department operates independently as a branch within the headquarters. It sports a complete new look and feel with an enhanced brand identity. The department has also introduced the same efficient queuing system that can be found in any of the Bank’s new branches, ensuring that customer waiting times are kept to the minimum.
“As we initiated the shifting process we also introduced a new 24-hour Trade Finance document drop box in the lobby with the focus of enhancing customer experience, making us the first bank in Oman to provide this facility. This drop box is accessible to customer’s 24-hours a day and even on weekends and public holidays. Although it has been in operation for only a couple of weeks the service has been well patronized and we have obtained strong positive feedback from customers on the convenience and efficiency of the new service offered ” added Deepthika Gooneratne, Head of Trade Finance Department, Corporate and Institutional Banking Division at OAB.
In line with strategic pillars of OAB and with the primary focus of Trade finance being customer excellence, OAB has set its sights on becoming a strong contender in the Trade Services arena in the Sultanate and has some ambitious plans in being the leading trade bank for customer service.
Oman Arab Bank has a rich and proud history as one of the first financial institutions to be established in the Sultanate. Today, the Bank operates a nationwide network of 65 branches and representative offices with 152 ATMs spread across Oman. OAB provides a complete range of financial products and services for personal banking, corporate banking and investment clients.