Relationship Manager – Corporate & Institutional Banking Division
Division: Corporate & Institutional Banking Division
Department: Large Corporates Department
Position Title: Relationship Manager
Job Summary:
To manage a portfolio within the Corporate & Institutional Banking Division. The role will focus on maintaining a healthy portfolio and servicing clients’ requirements.
The RM will provide credit analysis, credit proposals, reviewing existing facilities granted, and monitoring relationship-managed customers risk profile.
The RM will be responsible of submitting credit proposals and other required memos/reports for existing and potential clients in a timely manner, day-to-day operations such as client requests and queries, general house-keeping to ensure there are no irregularities in accounts, monitoring and following up with clients on required documentation and data as well as keeping client files in an organized manner.
Job Responsibilities:
– Provide superior customer service exceeding customer expectations.
– Develop and convert new customer prospects.
– Submit credit proposals and internal memos in a timely manner.
– Assess the credit risk as appropriate with respect to the portfolio.
– Develop and implement agreed actions under customer strategies.
– Regular follow-ups with client to obtain necessary information and documents.
– Monitoring of accounts to ensure deadlines are met.
– Contribute to Banks target for profit growth and customer experience.
– Engage and maintain relationships with other departments within the bank.
– Cross-sell bank products of other departments within the bank to increase income generated from portfolio.
– Adhere to structure and processes in place pertaining to the bank’s credit, operational, reputation and regulatory risk.
– Escalate any cases which may lead to potential operational losses or fraud cases to the Unit Head as appropriate.
– Respond within agreed timelines to issues raised by Audit/compliance/regulators.
– Maintain awareness of operational risks within portfolios and minimize likelihood of occurrence.
Qualification & Experience ( Minimum requirements):
– Minimum of 5 years work experience, with a minimum of 3 years of general Banking experience with a preference related directly to Commercial Banking
– Minimum of Bachelor’s degree, preferably in finance, business management, accounting or related fields
– Ability to demonstrate being a team player
– Ability to grasp new tasks and demonstrate self-development
– Ability to interact with business customers
– Must have good interpersonal skills and ability to build relations with other departments
– Strong time management, planning and organization skills
– Strong communications, written, analytical and verbal skills