| What are the Benefits of Registering and Signing Up for “Fil-Khidma”? |
| A) Using “Fil-Khidma” service will open a host of banking convenience over the phone. It will save you time and hassle by brining all possible banking functions on to your finger-tips. So the benefits of registering will be that you will be able to do your own personal account related inquiry and transactions without having to go to the branch. In addition to this, registering will give you access to a trained personal banker (our phone banking consultants) that are available round the clock to assist you in your account related matters along with an option 24 hour self-service machine (Interactive Voice Response – IVR), where you will be able to do your inquiries and transactions yourself. |
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| Are there any Charges for using “Fil-Khidma” service? |
| A) “Fil-Khidma” Service is totally free of cost. There are no hidden charges and with the benefits of the convenience it offers more value in terms of time saved than traditional banking facility. |
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| Should I Choose to Speak to a Machine (IVR) or a Bank Staff when I call “Fil-Khidma”? |
| A) “Fil-Khidma” Service is designed to cater to your individual needs and choice. For this reason, you have both options available of either speaking to our trained personal phone banking consultants, or going directly to the self-service machine (IVR) and doing your inquiries and transactions yourself. You may also decide to do both – you can go to the IVR machine and if you need assistance can transfer to your personal phone banker at any time during the call. |
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| When registering, I am asked to select a 4 digit T-PIN, which set of numbers should I choose? |
| A) The 4-digit Telephone Personal Identification Number (T-PIN) number that you choose should be something that is easily remembered by you as you will need to use it each time you call “Fil-Khidma” service. However you must ensure that it is not in a sequence e.g. “ 1-2-3-4” and/or not in a repetitive manner e.g. “2-2-2-2” for added security. |
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| When registering I am asked to accept terms and conditions by the self-service machine (IVR), what is this? |
| The terms and conditions are the same as the one attached in this booklet. Kindly read all the terms and conditions carefully prior to using the service and acknowledge that you have read them by signing on the acceptance form. |
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| What should I do if I lose my T-PIN? |
A) Losing the T-PIN requires you to report it immediately at “Fil-Khidma” service. When you call us and our personal phone banking consultants will guide you in how to block your current T-PIN, and advise you on the process to get a new T-PIN. |
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| Can I pay my utility bills directly from my account using the self-service machine (IVR)? |
| A) Yes, you can pay directly by using the self-service machine (IVR) and you can also do the same by speaking to our phone banking consultants. |
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| Can I know the balance of my Mobile Phone Bill before making the payment? |
| Yes, you can know the balance of your mobile phone bill if you are an Omantel Subscriber. You can know your bill both through the self-service machine (IVR) and through the Phone Banking Consultants. This facility of “Bill Inquiry” will be soon available for our customers who are Nawras mobile subscribers. |
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Does “Fil-Kidma” operate on weekends and public holidays such as “Eid” and “National Day”? |
| A) “Fil-Khidma” Service is available for you 7 days a week, 365 days a year. We are open for any of your banking need at anytime even if it’s a weekend or a public holiday. The Self-Service Machine is available 24hrs daily, while the Personal Phone Banking Consultants are available for 16 hrs daily from 7:00 a.m. in the morning to 11 p.m. at night – open on weekends and all public holidays. So use “Fil-Khidma” service with the ease that we are always a phone call away each day, every day! |
