Oman Arab Bank wins two accolades for International Quality Standards on Customer Service

/in /by

In its continued quest to improve the quality of banking services provided to customers, Oman Arab Bank recently won two accolades in terms of international quality standards in line with the development, establishment and control of the customer service quality system in the bank. The Call centre, Sales department and Customer Complaint Management have been awarded the ISO certification (ISO 9001: 2008) for quality management systems and ISO certification (ISO 10002: 2004) for the customer complaints handling system.

This was after passing the external audit process conducted by the ‘URS’ company accredited by United Kingdom Accreditation Service (UKAS) over two days last December. Preparations for gaining the international certification earlier lasted a year and a half, managed by the Systems Control and Quality Assurance Department in the Bank. Gaining this certificate is an international recognition of the Bank’s commitment to the development of administrative work and its efforts to adopt global practices. ISO is a global assessment system used to classify the applicable standards, which require the performance of a professional service and high quality.

Therefore, it is important to apply the international standards of ISO, as it will reflect positively on the services provided to customers. These two certificates are considered as the highest international standard certificates awarded to meet excellence in quality management and customer service. It reflects the senior management’s commitment of the bank to apply the international standards. Obtaining these two certificates confirm the Bank’s focus on quality management systems and handling customer complaints system, which leads to further development and improvement in business.

The Quality Management System aims to analyse, document and measure the effectiveness and control. It applies the processes effectively to ensure the best results are pre-planned and to ensure continuous improvement and development of these processes. Institutional commitment towards performance is brought about by application of the system in the institutions. Accordingly, procedures are subject to periodic review and evaluation, which enable the identification of measurable indicators of performance and follow-up to achieve the best results.

Oman Arab Bank Celebrates its 30th Anniversary

/in /by

Muscat, January 2015: Under the patronage of HE Mohammad Al Zubair, Advisor to HM the Sultan for Economic Planning Oman Arab Bank celebrated its 30th Anniversary at Shangri-La’s Barr Al Jissah Resort and Spa. The event was also attended by Ministers, Undersecretaries, OAB partners and the Chairman of The Board of the Arab Bank, Mr. Sabih Al Masry and the Vice CEO and Director of the board of the bank Ms. Randa Sadiq,

At the outset of the celebration, Mr. Rashad bin Mohammad Al Zubair, Chairman of OAB delivered a speech, saying that: “It is my pleasure to welcome you and your participation in our celebration of the bank’s 30th anniversary. Our true partnership with you is the main incentive and optimal motive for us to exert more efforts and dedicate the powers of the bank to serve our partners and customers. Today, while we celebrate, we reassure our heritage, based on solid relationships with you. The success we managed to sustain over the last 30 years is mainly attributed to you and you are the reason for the continuity of our success.” He concluded his speech saying that “We at Oman Arab Bank would like to take this opportunity to pray to Allah to keep HM, the Sultan safe and sound and return him to his country and people to complete the modern Omani Renaissance. Under his directives and guidance, we are heading for optimal and higher goals in service of this generous country.”

This speech was followed by a statement by the CEO of the Bank, Mr. Amin Rashid Al Husseini who said: “It is my privilege to welcome you this evening to our celebration of the 30th anniversary of the Bank. Our success would not have been possible without the true partnership, support and commitment, which we have with you. OAB has witnessed thirty years of booming and growth since its incorporation in the Sultanate. The bank has contributed to the development of this country under the wise leadership of HM Sultan Qaboos bin Said. Today, we renew our pledge to you to continue strengthening and advancing the Bank’s position among the pioneering banks in the Sultanate of Oman especially in respect of the distinguished customer service and IT development. More important, we shall keep in contact with our business partners.

Finally, I thank the Central Bank of Oman and CMA for their support and valuable directives.” Afterwards, a documentary was displayed depicting the achievements of the bank over the last thirty years. The documentary highlighted the major construction, infrastructure, tourist and development projects, which the bank financed like Salalah Methonol, Sur IWP Plant, Duqum Port & Dry Dock, Sur Road Project, Expansion Project of Oman Cement Factory, Sohar Refinery. In addition to that, the documentary showed the network of branches i.e. 67 branches and offices all over the Sultanate of Oman. In addition to financing projects and corporates, the bank provides retail services through distinguished and state of art services, which are available also online.

Moreover, the bank provides a collection of credit cards, which satisfy the needs and requirements of the clients, the smart card for dealings with government departments, and a group of other loans and facilities.

OAB Draws the End of Year Prizes for Hassad Family Account During Muscat Festival 2015

/in /by

Muscat – February 2015: within the celebrations of Muscat Festival 2015, and in presence of a number of Oman Arab Bank Officials, the bank has picked up the end of the year “Hassad” prizes in Al Amerat Garden. Two grand prizes were picked, each was RO 100,000, and the winners were customers from Al Qurum and Al Khuwair. Additionally, monthly prizes were also drawn. Mr. Nasser Rashid Abdullah Al Naabi, from Sohar Branch, won the first prize; an amount of RO 15,000; Mr. Mazin Atef El Ladki, from Al Ghubra Branch, won the second prize; an amount of RO 5,000. The RO 5,000 monthly women prize for was won by Ms. Zahra Marjan Naseeb from Salalah Branch.

The Monthly Children prizes were gained by the lucky Children: Adham Haroon Sulaiman Al Wahibi, Muttrah Branch; Abdulmalek Abdullah Al Rahbi, Bidbid Branch; and Sadiq Ali Ahmed Al Lawatia, Muttrah Branch. Each child won RO 2,000. With respect to the regular monthly prizes for all branches, two customers from each branch won RO 250 each.

The winners were informed by their respective branches. Moreover, Mr. Khalid Ali Said from Nizwa Branch, and Mr. Phirose Parakkal, won the RO, 1000 prize allocated exclusively for customers who transfer their salaries to Oman Arab Bank. The special draw event was held at The Sponsors’ Theatre, Muscat Festival Site, in Al Amerat Public Garden and was attended by a huge number of people to watch the activities performed before the draw such as The Magic Show, children and adults’ competitions and gifts receiving, in addition to other games and activities.

Mr. Amin Al-Husseini, CEO of OAB, stated that: “As Golden sponsor’s to Muscat Festival, we decided to draw end of 2014 winners of “Hassad” Savings Account during the Festival in order to introduce this saving scheme to different segments of people, particularly to the children and the youth, as we believe in educating the new generation about the culture of savings.”